User support
As a registered user, you have access to a wide range of information. This allows you to check the status of your order or (if possible) change your personal information and billing and delivery address. You can create your own profile and receive our e-newsletter with special offers.
The My Account section, which has the following auxiliary sections:
– Master account – personal data you provided during your first order or registration
– My addresses – overview of all addresses for sending invoices and items
– My profiles – list of saved payment and delivery methods
– My e-newsletter – special offers and discounts in our store
– Account termination – complete termination of the user account
My orders
Order overview
An overview of all your orders, systematically arranged by date. Each order is equipped with its own serial number, which you can use to facilitate communication with us for customer support and to identify the item when picking it up in person. The list shows the order date, the price of the item and the stage of order processing.
Order details
Here you will find all the information you provided when ordering. This includes your billing address, delivery address, delivery method, payment method, item identification, number of items ordered, and price. The detailed description also includes your order number, the location of your shipment, and whether the item has been picked up or delivered.
Possibility of tracking shipments
It allows you to track your order from the very beginning to pickup or delivery.
My account
General account
It contains the basic information you provided during registration (first name, last name, address) and login information (email address, password). You can change all information in this section.
My addresses
If you are ordering an item to a different address (not your main one), you can add that address to the list. This applies to both billing and shipping addresses. You can enter multiple addresses and then simply select the correct one each time.
My profiles
My newsletter
Account termination
Order by phone
Before you call
Write down which items interest you.
Choose delivery and payment method
Prepare your exact address and contact details
– Do you want the invoice to be sent to a different address than the ordered items?
– We will also ask you for your phone number and email address.
Order changes
Changes to ordered items in an order
You can resolve the issue in two ways:
– If you have ordered multiple items within one order, you only cancel the unwanted item. Then order the desired item model again – by placing a new online order. The rest of the original order remains valid. This solution is only suitable when the items are to be picked up in person, otherwise you would have to pay the delivery costs twice.
– Another option you have is to cancel the order entirely and reorder all items.
Change payment method
Change of delivery date and method
Unfortunately, you cannot change the delivery method.
If the agreed delivery date does not suit you (we inform customers about the delivery date via SMS or email), you can arrange a different delivery date in our Customer Service Center. When choosing the delivery method when placing an order, you have the option to choose a delivery date delay of up to 7 days.
